How to Order


Our shipping season extends from May to September.
Prepaid advance orders for shipping, will be accepted beginning May 1.

General Terms and Conditions

  1. All products are subject to applicable Canadian taxes.
  2. Availability of plants is subject to prior sales, and offers may be withdrawn at any time.
  3. This list cancels all previous lists and offers.
  4. We pride ourselves in providing well-established, healthy plants which are true to name (to the best of our knowledge).
  5. Cloud's Orchids gives no warranty, implied or expressed as to the productivity of any plants. Many of the crosses offered are "cutting-edge" hybrids and it is impossible to predict the exact outcome with absolute certainty.
  6. All sales are final. No refunds or exchanges. Prices and charges may be subject to change at any time.
  7. Due to ever-increasing expenses, ESPECIALLY heat, we are no longer offering wholesale purchasing as of January 1, 2015.
  8. We reserve the right to refuse service. Prices are as listed, no bargaining.
  9. Any rude, demanding, unreasonable, profane or otherwise uncivilized e-mails will simply be ignored.

Order Processing :

  1. Remember that any incomplete or incorrect information will delay the processing of your order.
  2. Use the SECURE on-line order form, available by CLICKING HERE. This is the most efficient way to process your order. [ If you get weird warnings, read this. ]
  3. Allow up to 5 days for a reply indicating the status of your order.
  4. Only shipped orders have a minimum order requirement.
  5. All orders are filled on a first-come first-served basis. No additional charges are incurred by order additions. HOWEVER, removing or swapping plants in a confirmed order will incur a restocking charge of $5.00 per plant. Likewise, this also applies to the cancellation of a confirmed order.

Orders for Pickup at Nursery Sales Weekends :

  1. All sales at the nursery are CASH ONLY.
  2. Advance orders for nursery pickup can be paid by VISA or Master Card, using our order form.
  3. Order costs will be charged after order confirmation.
  4. Please order by end-of-day Thursday prior to pickup.
  5. We cannot provide paperwork for cross-border shoppers.

Orders for Shipping :

  1. We are currently ONLY shipping orders within Canada, US and International shipments have been discontinued.
  2. Minimum order is $75.00, before applicable taxes.
  3. We cannot hold orders beyond the posted date for shipping, and orders will be cut off 5 days prior to shipping.
  4. Orders are shipped out once monthly during the shipping season. Available shipping dates are found on our Order Form.
  5. VISA and Master Card are the only accepted forms of payment.
  6. There is a packing/handling charge of $5.00 on all orders.
  7. PLEASE do not ask us for shipping quotes, as this varies greatly depending on plant sizes, destination, etc.
  8. We currently ship via Expedited Parcel, as it is the cheapest method to ship. Note that East and West coast orders may take slightly longer than a week to arrive.
  9. Order costs will be charged after order confirmation. Actual shipping costs will be charged once the order has been shipped.
  10. All plants are shipped "in pot".
  11. We do NOT ship supplies.
  12. If damage appears to have occurred in transit, please notify the carrier immediately.

Cloud's Orchids Contact Information

Purpose/RequirementContact
(Click on image to send us a message)
**We are closed for the season and not responding to email inquires**
  • Order-related inquiries
    [To place an order, please use the Secure On-Line Order Form.]
  • Group/Society visits
  • Show invitations/communiques
  • Media interviews/appearances
Culture related questions (on OUR plants only)
Please refer to the Orchid Doctor and our extensive Culture pages.
Phone/Fax Numberunavailable
NOTE TO WEBMASTERS :
DO NOT type in the e-mail addresses above onto your web-site. Please just provide a link to this page for contact information. This page has been designed specifically to foil the efforts of spambots. If you publish these addresses on your web page, then you will be exposing us to a deluge of spam once again. Thanks.

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